Customer advice regarding Coronavirus: With the news dominated by Coronavirus, we want to let you know that we are vigilantly implementing enhanced protocols to ensure your safety. Please see our Coronavirus Help page for more information.

Call us now on

01803 849348
Buy With Confidence - Trading Standards Approved

Alchemy Cars Ltd - Customer Advice Regarding Coronavirus

Choose from our extensive range of vehicles

Customer advice regarding Coronavirus

Last Updated: 16/03/2020

With the news dominated by Coronavirus, we want to let you know that we are vigilantly implementing enhanced protocols to ensure your safety. The safety of you our customers and our staff is of paramount importance to us, and we are closely monitoring the news, information, advice and guidance from the World Health Organisation regarding the spread of the Coronavirus.

Additional precautions to help reduce the spread of the Coronavirus

We are closely monitoring the information shared by the World Health Organization and the National Health Department concerning advice on how to help reduce the spread of COVID-19.

In order to slow down the spread of the virus, we are taking the following actions:

Vehicles

We have enhanced our already robust cleaning techniques of our vehicles after each rental and in particular, we are paying special attention to places that people touch such as door handles, steering wheels, controls and other hard surfaces by cleaning these with alcohol based sanitizer.

Facilities

We are cleaning all our facilities frequently with recommended sanitizing products. This includes work surfaces, telephone handsets, computer keyboards, laptops, tablets, cell phones and frequently handled equipment.

Welfare of our Employees

We are taking steps to ensure the welfare of our employees and this includes staff being informed to be vigilant about frequent hand washing. We strongly advise against direct personal contact such as handshakes and hugging as this could also transmit the infection.

Existing Bookings

Our current policy is:
 

Cancellations:

  • All Covid-19 based cancellations will incur a full charge.
  • Alchemy Cars will offer you the opportunity to postpone your hire with us and the cancellation fee will be held over if you rebook later this calendar year subject to availability.
  • We will endeavour to supply any paperwork needed to claim these costs back from your travel insurers. In addition we will wave all fees for any rescheduling of your booking during this time.
  • If you have an existing booking, we look forward to seeing you and want to reassure you that we are doing everything we can to promote a safe and secure rental experience for you.

Future Bookings

We advise all our customers to keep updated on the latest developments from the World Health Organisation and the NHS for details on what to do if you have coronavirus symptoms.

During this challenging time, many people are choosing different ways to travel. If you need a rental vehicle or chauffeur driven services, we are here for you. Your safety is our highest priority and we truly appreciate the trust you place in our team and our company.

All site content ©2020 Alchemy Cars Ltd Totnes Railway, Station Yard, Devon, TQ9 5JL